Our Guarantee

Our name is on every roll.

For four generations, Arthur has meant one thing — we stand behind what we do, always. This isn't a policy. It's our name, and it means something to us.
When the Arthur name goes on a roll, we stand behind it. Every cover leaves our shop free of defects in materials and workmanship — guaranteed. If the problem is ours, we make it right and re-cover the roll.

Defects are on us. Normal wear and running outside spec are the nature of the job — that's what engineering the right compound is for.

What We Guarantee

Two commitments, one standard

Most roll shops sell you a stock compound and walk away. We back both the build and the engineering behind it.

Workmanship & Materials

Arthur Rubber Company stands behind every roll cover we produce. We warrant that our covers are free from defects in materials and workmanship — including bonding, curing, and finishing.

If a cover fails because of a defect in our materials or workmanship, we'll make it right and re-cover the roll, including grinding and finishing. That's backed by 89 years and four generations of doing the job right the first time.

Engineered Performance Commitment

When we custom-engineer a compound for your application, we stand behind the engineering. If an Arthur Rubber compound formulated for your specific operating conditions does not perform to the agreed-upon target, we will re-engineer and re-cover the roll — working with you until we get it right.

We don't sell you a stock compound and walk away. We solve the failure.

Clear Lines

What's covered — and what isn't

We're straight about where our responsibility starts and stops. A defect is on us. How hard your line runs is the nature of the work.

Covered by us

  • Defects in materials and workmanship
  • Bonding, curing, and finishing defects
  • Re-cover of the roll, including grinding and finishing, when the defect is ours
  • Engineered compounds that don't meet the agreed-upon performance target

Not covered

  • Normal wear from service
  • Damage from operating conditions outside the specifications agreed upon at time of order
  • Mechanical damage
  • Corrosion or chemical attack beyond the stated service environment
  • Improper installation, handling, or storage after the roll leaves our facility

Switching from a supplier that "works fine enough"?

Send us your application, current compound, and failure mode. Our chemist will analyze it and recommend the right engineered cover — backed by the guarantee above. No cost, one business day.

Get Your Free Roll Analysis Call (901) 775-0513
Get Your Free Analysis

Send us the problem. We'll send back a recommendation.

Tell us about your application: the line, the compound that's failing, the failure mode, and what you're running through it. Our chemist will analyze and respond with a specific recommendation — not a generic pitch.

Arthur Rubber Company
1165 Harbor Ave, Memphis, TN 38106
Email: sales@arthurrubberco.com
Phone: (901) 775-0513
Fax: (901) 775-0224
☎ Call (901) 775-0513